Support
Trouble with a ticket, a show that won’t play, or a refund question — email us and a real person will sort it out.
Write from the address you bought with and include the show name — it gets us to your order without a round trip. For refunds, see the refund policy; for everything else, the terms cover the fine print.
Good to know
Frequently asked.
What time/time zone does the show start? Is this a livestream?
No. Ballyhoo digital tickets are not livestreams; they are pretaped from the live show. So feel free to watch whenever is convenient for you!
How many times can I watch a show? How long is my watch window?
Enjoy the show as many times as you like during your watch window! Each creator sets the length of the watch window for their show — they’re typically 72 hours, but check your show’s detail page to see what the creator specified for that show.
When does my watch window begin? How long do I have to start it?
Your window begins when you first hit play on your digital ticket. And you have 30 days from purchase to start your watch window (or 30 days from release for a pre-order).
What if I need more time to finish?
Life happens! Once you’ve started watching, you can extend your watch window* for a nominal fee from the ticket details on the “My Tickets” page. Extensions are offered during the last 24 hours before your access ends — once the window has closed, it can’t be extended.
*Availability varies per creator and show.
How many screens can I watch on at once?
Up to 2 streams at the same time on one account.
Are there captions?
Where the creator has provided them. If a show has captions, turn them on and off with the CC control in the player.
Can I use AirPlay or cast to my TV?
Not yet. AirPlay and casting aren’t supported right now.
Which browsers are supported?
We aim to support current versions of Safari, Chrome, Firefox, and Edge, on desktop and mobile.
What if I have an issue?
We’ve got your back! Reach out to support@ballyhoo.show and we’ll get you sorted.
What’s a ballyhoo?
It’s not a made-up nonsense word! It’s actually the name of a lighting move that started with manual spotlight operators. Think: end of the show before the curtain’s come up for curtain call, and the spotlights twirl around in excitement, making fast figure-eight shapes. That’s a ballyhoo! Whee!